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I remember November 1, 2016 well, because I spent it pissed off.
I’m not a hot-headed hellcat. When it comes to my temperament, it can be summed up best by saying if my heart rate were any lower, I’d be dead. In my thirty years on earth, I have never once uttered the phrase, “Can I speak to your manager?”
When I peace out, ya business did something to earn my departure.
So I’d been with Bluehost for a very long time. I started building shit online in 2000 – a Britney fansite, to be precise – and in the 17 years that followed, I only used 4 webhosts, one of whom I’m still with.
I guess you could say I’m kind of a serial monogamist.
The day I closed my Bluehost account, I vindictively rated the last customer service rep to help me zero stars. It was one of those kind of days. If leaving Bluehost could be compared to settling a divorce, that zero star rating was the equivalent of keying their car as I walked down the family driveway for the last time.
Luckily, I found SiteGround that night.
SiteGround saved me. SiteGround said, “Shh, shh, shh. I will keep your files safe and your content viewable.”
SITEGROUND REVIEW: A YEAR OF EMAILS!
Here’s an idea of the kind of relationship SiteGround and I have:
See that? Know how many tickets I’ve submitted in a year? THREE. One of them was a DMCA takedown notice (ironically enough about my Bluehost Sucks post), and the other two were technically – TECHNICALLY – my fault.
TRANSFERRING WAS EASY!
Once I found SiteGround, I began to fret over how I was going to transfer my site data from Bluehost.
I consider myself a semi-literate WordPress blogger. Before I switched to Divi, I would hack my way through ugly theme files, and for one minute in 2001, I considered learning PHP. I just knew that if something went tits up during the transfer process, I’d panic and do something stupid.
I Googled “how do i transfer to siteground?” because I’m the type of person that asks Googs a question instead of actual search terms. My man gave me the answer I was looking for:
A window into my internal dialogue in that moment:
CLICK PROCEED?? I can do that! What’s the catch tho. This is too easy.
There was no catch. And it was really easy.
SITEGROUND GOT GOOGLE TO LIKE ME!
It was around June 2016 that I realized I was starting to get a lot of organic Google searches coming my way.
My primary traffic driver is Pinterest. It always has been, and it still is – but that little slice of “organic search” pie keeps getting wider.
There are three factors behind my bump in search ranking:
Here’s a look at my search impressions from November 2015 to November 2017:
THEIR CUSTOMER SERVICE IS EVERYTHING
One of my big complaints about Bluehost was the Customer Support. I worked in CS from 18 to 29: I know what good – and bad – support looks like. If you want good webhost customer support, I would stay away from any host owned by EIG.
My CS experiences with SiteGround have been nothing short of
I only opened three tickets over the course of my first year with them. One was a DMCA takedown request, one was a HELP ME OH GOD after realizing a plugin I was running was absolutely gulping resources down, and the last was a question I had about a domain name.
Here’s what that exchange looked like, starting with my original ticket:
Hello! I just registered pinterestsummercamp.com yesterday. I know that I cannot use it as its own domain because of the hosting package I currently have, but how can I forward the domain to a different URL? I’d like it to redirect to http://tothewild.co/camp. I’ve been able to do this with other hosts in the past, even though the domain was not active with a hosting package, but I can’t figure it out this time! Thanks so much for your help 🙂
FIVE MINUTES LATER, here’s the response I got:
Thank you for contacting SiteGround’s Technical Support.
I am glad to report that I was able to successfully configure on your cPanel account as a Parked domain and, as per your request, direct it to http://www.tothewild.co/camp via the integrated redirect option available:
Parked Domain Redirection
“pinterestsummercamp.com” is now being redirected to: http://www.tothewild.co/camp
If any assistance is needed with our services, please do not hesitate to reach us over your preferred communication channel!
Not only is SiteGround fast, polite, HELPFUL, and informative, they take the initiative to fix the stuff you’ve managed to fuck up.
I HAVE A SITEGROUND COUPON FOR YOU!
Yes, I do have a SiteGround coupon for you to use, and yes, it’s an affiliate link.
Here are the three plans that SiteGround offers: StartUp, GrowBig, and GoGeek.
When I first moved this website over to SiteGround, I went with the StartUp plan. I was still feeling a little bit burned after my experience with Bluehost, and didn’t want to sink too much money in if I was just going to have to jump ship again.
The most important thing to know about SiteGround’s StartUp plan is that you can only host one website. If you have a lot of projects under your umbrella, that probably isn’t going to work for you.
After six months with SiteGround, I bumped myself up from the StartUp plan to the GrowBig plan.
Once you choose your plan, it’s time to commit!
Here’s where you can opt into that sweet, sweet, free website transfer. Here’s what you need to know about that, cut right from the body of my “Welcome” email:
You have requested a complementary professional transfer of your existing website. A support ticket has been posted on your behalf where you can follow the transfer progress. You will find it in your Customer Area > Support section > View My Tickets.
You will receive an update about your website transfer request within 24 hours. The transfer process itself is quick and is not expected to cause any downtime to your website.
While the email indicates it can take up to 24 hours, mine was much less than that. I received the first “hey we’re moving your shit!” message at 10:54PM, and by 2:17AM, she was all moved over.
SiteGround is super transparent about their pricing, too. There’s no “hey, look at this sweet price!” only to find out it ONLY applies if you prepay for a 12 or 24 month period.
Obviously the more months you pay for up front, the more of a discount you’ll get – but at no point does SiteGround dangle some kind of mythical low price in front of you, only to yank it back at the last moment.